Frequently Asked Questions From Employers About SARS At The Workplace.
Frequently Asked Questions

Q1. What precautionary steps can I take at the workplace as an employer?
Stress good hygiene practices among employees.

Monitor the health of employees, especially those who have travelled to regions with SARS outbreaks or have come into contact with a known SARS patient in the last 2 weeks . They should be given temperature checks 2 - 3 times a day.
Q2. How do I know if my employee is suspected to have SARS?

Signs and symptoms of SARS:

    High fever of more than 38 degrees Celsius.
    Respiratory symptoms including dry cough, shortness of breath or breathing difficulties.
    Chills and shivering.
    Muscle aches.
Q3. What should I do if one of my employees is suspected to have SARS?

Keep him in a separate, well-ventilated area away from other employees. He should wear a facemask, if available, to prevent the risk of spreading any infection.

Call 9-178-8477 or 9-178-8478 to arrange for the employee to be transported to TTSH for assessment.

Take down the names, IC numbers and contact details (address, phone numbers) of the employees and others who have come into contact with the affected employee and give to MOH officers.

 

Q4. Will everyone in the company be quarantined if there is a case of SARS among the employees?

Only the people in close contact with the SARS patient need to be quarantined for 10 days for observation. This will be decided by the Ministry of Health. Those who have not been in close contact can go about their normal work routine in the workplace.

 

Q5. If an employee is known to have a family member who works at TTSH, should he/she be asked to stay home?

No. Only people who have come into close contact with a SARS patient need to stay home for 10 days under the Home Quarantine Order.

 

Q6. Must I disinfect the workplace if there is a case of SARS?

For added precaution and for the peace of mind of other employees, the company can arrange to clean the work area with a chemical household germicide or disinfectant and allow to air dry.

 

Q7. Must I stop all business-related travel by my employees to SARS-affected countries?

The World Health Organization (WHO) recommends that persons travelling to Hong Kong Special Administrative Region of China and Guangdong Province, China consider postponing all but essential travel. Unless absolutely necessary, you may also consider avoiding travel to the other SARS-affected areas - i.e. Beijing, Shanxi, Taiwan, Hanoi and Toronto.

 

Q8. Is it safe for my company to host visitors from SARS-affected countries?

You can still receive such visitors provided that they are well and do not have SARS symptoms. As a precaution, you may want to hold your meetings with these visitors in one location and not encourage them to visit other parts of the office. You may also want to inform your visitors of precautionary measures taken by your company, such as checking temperature 2 - 3 times a day and seeking medical attention immediately for any SARS symptoms, and suggest that they might want to do so as well.

 

Q9. Will there be a situation where workers are quarantined in the workplace?

No. Singaporean workers will be quarantined at home. There will be different arrangements for foreign workers, which are still being worked out.

 

Q10. Should the office cleaners wear masks and gloves?

Masks and gloves are not required for general cleaning of the office as the disease is spread through close contact. However, if a worker at the workplace is known to have SARS, the cleaners may wear masks and gloves when disinfecting the office. Hands should be washed after removing the gloves.

 

Q11. Can SARS be transmitted through building ventilation systems?

So far, there is no evidence that SARS could be transmitted via an airborne route. However, other common environmental routes are being investigated.

 

Q12. What if an employee, who shows symptoms of SARS, refuses to seek medical attention?

The employee is likely to have concerns including meeting work deadlines or fear of losing his job or income stream should he be put under quarantine. Employers should seek to understand and allay these concerns, and advise the employee that it is in his own interest to seek medical attention.

 

Q13. What if employees refuse to be re-deployed to cover those who have been affected by SARS?

The employer should help the employees understand how the company will suffer if operations are disrupted, and how this would eventually affect them adversely. The employer should also reassure the employees that factors such as qualification, suitable training and risks to health and safety would be thoroughly considered.

 

Q14. What happens if employers and employees cannot agree on the salary payments for SARS-related absence from work notwithstanding the Tripartite Guidelines?

Employers should take a flexible and enlightened approach in dealing with SARS-related issues in employment. In the event that both parties are unable to reach agreement, they can seek assistance from the Ministry of Manpower.

 

Q15. How should I treat an employee's absence from work as a result of home quarantine?

You should accept the Home Quarantine Order as a medical certificate. The period of quarantine will be treated as paid hospitalisation sick leave and part of the employee's hospitalisation leave eligibility. If the employee's child is being quarantined and he/she needs to be at home to look after the child, the Home Quarantine Order issued to the child can be used to claim child sick leave, if your company provides such leave benefits.

 

Q16. Are my employees eligible to claim for Workmen's Compensation if he contracts SARS at the workplace?

An employee is entitled to workmen's compensation if he is covered under the Workmen's Compensation Act, and if the nature of his work is such that he is exposed to the risk of SARS, for example, in the case of healthcare workers.

 

Q17. Can businesses adversely affected by the SARS outbreak consider wage costs reduction to remain viable and preserve jobs?

To cope with this unprecedented situation, companies could consider temporary cost reduction measures to stay viable and save jobs for workers. Measures could include wage reductions (preferably through the MVC), shorter workweeks or temporary layoffs. All measures should be taken in consultation with Unions and workers. MOM is available to advise and assist on measures that can be taken. Employers should also appropriately restore any reductions when conditions improve, and could also reward workers for their sacrifices.

 

Q18. Will the Government compensate employees who choose to quarantine themselves voluntarily?

No. Only employees who have been served Home Quarantine Orders (HQOs) will be compensated. However, employers are encouraged to adopt a flexible and enlightened approach in granting time-off, implementing flexible work arrangements as well as allowing employees to take their annual leave or no-pay leave.

 

Q19. How can the Home Quarantine Order (HQO) Allowance Scheme help affected businesses?

For self-employed persons:

  • A flat fee of $70 per day, for the duration of the HQO.
For employees:
  • An allowance of his daily salary, up to a maximum of $70 per day will be paid to the employer.

  • Employers will make their own financial arrangements with their employees.
For small business establishments:
  • If the whole establishment is ordered to shut down on account of SARS, then the firm will receive an ex-gratia payment to all its employees, including those who are not on HQOs.

  • A small business establishment is one that has fewer than 50 full-time workers.
Q20. What can companies do to avoid the quarantine of the whole floor or building

Companies can impose strict regimes to screen the temperature of every employee (2-3 times a day) and keep a good contact list of all the employees. The workforce should also be sectioned into key groups where employees are assigned separate work areas, with minimal contact with one another. In that way, should an employee be diagnosed with SARS, it is not necessary to shut down the entire company but only those who are affected.

 

Q21. How soon will an employer know when an employee is issued a home quarantine order?

The employee served with the HQO will inform the employer.

 

Q22. Will there be any guidelines issued by the Government with regards to companies seeking indemnity from SARS-affected suppliers who are unable to fulfil their obligations?

This is a matter of commercial practice and contract. All companies need to take some form of risk when they do business. Companies should be transparent about their business continuity plans (BCP) with clients and vendors in building a robust supply chain. This will reduce disruptions to the business and minimise potential conflicts.

 

Q23. What measures should employees who have constant contact with healthcare workers take?

No added measures need to be taken for these employees as healthcare workers follow strict protocol to ensure they do not bring the disease outside of the hospital. Treat these employees the same as other employees. Check their temperatures regularly and if they have fever, isolate them.

 

Q24. Could companies share information with staff and external parties on employees who are served HQOs or classified as suspected cases of SARS?

The medical condition of an employee is a private matter and disclosure should be made only on a need-to-know basis. However, it would not be unreasonable if the supervisor of the employee on HQO and the HR department are kept informed as they need to make the necessary arrangements to cover the employee's duties during his absence.

 

Q25. Who will be responsible for informing the building management in an office building where someone is diagnosed as a suspected case of SARS?

The management of the affected organization will be responsible for informing the building management.

 

Q26. In an office setting, how would MOH define contact that would lead to a person being served a HQO?

A contact is defined as anyone who has been in close proximity with a SARS patient during the symptomatic (infectious) period. The decision to quarantine would depend on factors such as the distance maintained from the patient, duration of exposure, and severity of the patient's illness at that point in time.

 

Should you require more information, you can call the Singapore Ministry of Health's (MOH) hotline at 1800-2254122. Alternatively, you can visit their website at www.moh.gov.sg

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