WSQ Certified Service Professional
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Target Audience
For all personnel who need to acquire customer service skills.
Entry Requirements
• Possess GCE 'N' Level English Grade C5/ GCE 'O' Level English Grade C6
or
• Acquire Employability Skills (ES) Workplace Literacy (WPL) Level 4 (for any 2 modalities)
Participants who do not possess the necessary qualification can take the Computer Adaptive Test (CAT) to determine the ES WPL Level. Participants who score less than ES WPL Level 4 can attend ES WPL training. Participants need to co-pay S$50 for ES WPL training, while WDA funds the remaining training fee. Participants can take CAT again after training to achieve ES WPL Level 4.
*Terms & Conditions Apply
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