Certified Service Professional (CSP)
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Overview
Get ready for five days of intensive experiential learning through service-in-action activities and role-playing in addition to classroom theory learning. Thereafter, be certified as a service professional and embark on exciting opportunities in the tourism and service-related sectors.
Aimed at instilling service mind and developing portable service skills, the Certified Service Professional (CSP) program has five distinctive features:
5 Distinctive Features
Develop a service mindset
• Learn how to develop a positive mindset towards service
Intensive experiential learning
• Gain better understanding of the work of service professionals through a fun workshop
Employment relevance
• Benefit from real-life service applications and the experiences of service award-winners
Recognised qualifications
• Pass the rigorous tests and acquire nationally recognised qualifications
Commitment to service excellence
• Pledge your commitment to service excellence as a Certified Service Professional
Course Outlines
Develop the mindset & passion of an excellent service professional
• Think like a service professional
• Get ready to create memorable moments
• Put up a great show
Know your products, customers and organisation
• Know your products and services
• Know your customer requirements
• Know your organisation's systems and standards
Make every encounter a GEMS moment
• Deliver the 10 GEMS
• Go the extra mile
• Handle service breakdowns & recovery
Work with your colleagues to delight customers
• Resolve team problems
• Communicate with team members
Invite your customers to come back
• Build customer loyalty
• Utilise customer records
Keep improving your service
• Seek customer feedback & improve service
Duration
5 days (40 hours)
Certification
Participants will be awarded the Certified Service Professional (CSP) WSQ Certificate upon successful completion of training.
The Certificate is equivalent to 3 Service Excellence WSQ Ops Level SOAs:
1. Provide GEMS Service/ Interact with Guest
2. Deliver Service Excellence
3. Offer Customised & Personalised Service
*Terms & Conditions Apply
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